•1-a. Was the receptionist Courteous? (0=N/A 1=Poor 2=Fair 3=Average 4=Good 5=Excellent) •1-b. Was the receptionist Helpful? (0=N/A 1=Poor 2=Fair 3=Average 4=Good 5=Excellent) •1-c. Was the receptionist efficient? (0=N/A 1=Poor 2=Fair 3=Average 4=Good 5=Excellent) •1-d. Was the receptionist Knowledgeable? (0=N/A 1=Poor 2=Fair 3=Average 4=Good 5=Excellent) •2-a. Was the Sales Representative Professional? (0=N/A 1=Poor 2=Fair 3=Average 4=Good 5=Excellent) •2-b. Was the Sales Representative Service level / Responsiveness? (0=N/A 1=Poor 2=Fair 3=Average 4=Good 5=Excellent) •2-c. Was the Sales Representative knowledgeable ? (0=N/A 1=Poor 2=Fair 3=Average 4=Good 5=Excellent) •2-d. Was the Sales Representative Accessible ? (0=N/A 1=Poor 2=Fair 3=Average 4=Good 5=Excellent) •3-a. Was the Design Functional ? (0=N/A 1=Poor 2=Fair 3=Average 4=Good 5=Excellent) •3-b. Was the Design done to your satisfaction ? (0=N/A 1=Poor 2=Fair 3=Average 4=Good 5=Excellent) •3-c. How do you qualify the Design Quality ? (0=N/A 1=Poor 2=Fair 3=Average 4=Good 5=Excellent) •3-d. Was the Design Innovative ? (0=N/A 1=Poor 2=Fair 3=Average 4=Good 5=Excellent) •3-e. Was the Design Appealing ? (0=N/A 1=Poor 2=Fair 3=Average 4=Good 5=Excellent) •4-a. Was the Customer Service Representative Professional? (0=N/A 1=Poor 2=Fair 3=Average 4=Good 5=Excellent) •4-b. Was the Customer Service Representative knowledgeable? (0=N/A 1=Poor 2=Fair 3=Average 4=Good 5=Excellent) •4-c. Was the Customer Service Representative Efficient? (0=N/A 1=Poor 2=Fair 3=Average 4=Good 5=Excellent) •4-d. Was the Customer Service Representative Responsive and available? (0=N/A 1=Poor 2=Fair 3=Average 4=Good 5=Excellent) •5-a. Was the Quality of the Product and Price Competitiveness to your satisfaction? (0=N/A 1=Poor 2=Fair 3=Average 4=Good 5=Excellent) •5-b. Was the Quality of the Product Satisfactory to your satisfaction? (0=N/A 1=Poor 2=Fair 3=Average 4=Good 5=Excellent) •5-c. Was the Quality of the Product and Durability to your satisfaction? (0=N/A 1=Poor 2=Fair 3=Average 4=Good 5=Excellent) •5-d. Does the product Meet the Needs? (0=N/A 1=Poor 2=Fair 3=Average 4=Good 5=Excellent) •6-a. How do you qualify the product’s Load Appearance when receiving? (0=N/A 1=Poor 2=Fair 3=Average 4=Good 5=Excellent) •6-b. How do you qualify our On Time Performance? (0=N/A 1=Poor 2=Fair 3=Average 4=Good 5=Excellent) •6-c. How do you qualify our Pallet Quality? (0=N/A 1=Poor 2=Fair 3=Average 4=Good 5=Excellent) •7-a. Was the Accounting personnel Efficient? (0=N/A 1=Poor 2=Fair 3=Average 4=Good 5=Excellent) •7-b. Was the Accounting personnel Responsive? (0=N/A 1=Poor 2=Fair 3=Average 4=Good 5=Excellent) •7-c. Were the Invoices Accurate? (0=N/A 1=Poor 2=Fair 3=Average 4=Good 5=Excellent) •7-d. How do you qualify our Billing Procedure? (0=N/A 1=Poor 2=Fair 3=Average 4=Good 5=Excellent) •7-e. Was the Accounting personnel Courteous? (0=N/A 1=Poor 2=Fair 3=Average 4=Good 5=Excellent) •8-a. How do you qualify the Timeliness of Pedimentos? (0=N/A 1=Poor 2=Fair 3=Average 4=Good 5=Excellent) •8-b. Were the Pedimentos accurate? (0=N/A 1=Poor 2=Fair 3=Average 4=Good 5=Excellent) •Is there anyone you would like to recognize? •10-a. How do you qualify our Price Competitiveness of Commercial Products? (0=N/A 1=Poor 2=Fair 3=Average 4=Good 5=Excellent) •10-b. How do you qualify our Customer Service for Commercial Products? (0=N/A 1=Poor 2=Fair 3=Average 4=Good 5=Excellent) •10-c. How do you qualify our Diversity of Commercial Products Line? (0=N/A 1=Poor 2=Fair 3=Average 4=Good 5=Excellent) •10-d. How do you qualify our Commercial Products Knowledge? (0=N/A 1=Poor 2=Fair 3=Average 4=Good 5=Excellent) •11-a. How do you qualify our Price Competitiveness of Packaging Solutions? (0=N/A 1=Poor 2=Fair 3=Average 4=Good 5=Excellent) •11-b. How do you qualify our Customer Service for Packaging Solutions? (0=N/A 1=Poor 2=Fair 3=Average 4=Good 5=Excellent) •11-c. How do you qualify our Diversity of Packaging Solutions Line? (0=N/A 1=Poor 2=Fair 3=Average 4=Good 5=Excellent) •11-d. How do you qualify our Packaging Solutions Knowledge? (0=N/A 1=Poor 2=Fair 3=Average 4=Good 5=Excellent) •12-a. Has your company used our E-Commerce / E-Business module? Yes No •12-b. If not, please tell us why? •13-a. How do you qualify the Website Clarity? (0=N/A 1=Poor 2=Fair 3=Average 4=Good 5=Excellent) •13-b. How do you qualify the Website Usefulness? (0=N/A 1=Poor 2=Fair 3=Average 4=Good 5=Excellent) •13-c. How do you qualify the Website Overall? (0=N/A 1=Poor 2=Fair 3=Average 4=Good 5=Excellent) •14-a. How do you qualify the E-Commerce Ease of use? (0=N/A 1=Poor 2=Fair 3=Average 4=Good 5=Excellent) •14-b. How do you qualify the E-Commerce Usefulness? (0=N/A 1=Poor 2=Fair 3=Average 4=Good 5=Excellent) •14-c. How do you qualify the Website Overall? (0=N/A 1=Poor 2=Fair 3=Average 4=Good 5=Excellent) •15. Compared with our competitors. In what business aspects do we excel? •16. What aspects need improvement? •17. Are you aware of our One Stop Shop packaging capabilities? Yes No •18-a. How do you qualify the Overall Experience with Corrugados? (0=N/A 1=Poor 2=Fair 3=Average 4=Good 5=Excellent) •18-b. How do you qualify the Overall Business value that Corrugados offers? (0=N/A 1=Poor 2=Fair 3=Average 4=Good 5=Excellent) •18-c. How do you qualify the Overall Competitiveness of Corrugados? (0=N/A 1=Poor 2=Fair 3=Average 4=Good 5=Excellent) •19. Please enter your company name. •20. Please enter your Name. •21. Please enter an email or telephone number where you can be reached (optional)